Terms of service

Terms of Service

At keliro, we are dedicated to delivering stylish, thoughtfully designed women’s clothing. Your trust means everything to us, and we are committed to providing warm, professional support at every step of your shopping journey.

Customer Support

We’re here to help — before, during, and after your purchase.

Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM (CST)
We do our best to respond to all inquiries within 24–48 business hours.

Contact:
📧 Email: support@keliro.shop

Order Assistance

We’re happy to assist with the following:

  • Questions about our products or collections

  • Checking your order status or tracking

  • Updating shipping addresses (before dispatch)

  • Returns, exchanges, or reporting a damaged item

  • Inquiries about custom or made-to-order pieces

Our Commitment to Quality

Every keliro piece is carefully crafted with attention to both design and detail. If for any reason your order doesn't meet your expectations, please reach out — we’ll make it right.

Respectful Communication

We believe in treating every customer with care and respect, and we ask for the same in return. Abusive, aggressive, or inappropriate behavior toward our team will not be tolerated.

We Value Your Feedback

Your voice matters to us. Whether it's a suggestion, a review, or a kind word, your feedback helps us improve and continue creating meaningful, stylish apparel.


Thank you for choosing keliro — we are honored to be a part of your story through the clothing you wear and love.